Shipping Policy

GENERAL

a. This website with the URL of https://acutek.in/ (“Website/Site”) is operated by Ravi Scientific Industries (“We/Our/Us”).

b. We are committed to delivering the order placed by You within the given period and in accordance with this Delivery Policy (“Policy”).

c. Currently, We do deliver the products across India subject to the provisions of this Policy.

d. You are advised to read Our Terms and Conditions along with this Policy.

e. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.

f. The following currency is used on this Website: Indian Rupees. Your payment provided may be charged in your local currency at the applicable exchange rates.

g. All orders are subject to product availability. If an item is not in stock at the time you place your order, We will notify you and refund the total amount using the original method of payment.

h. We make all commercially reasonable endeavours to ensure that the products are delivered to you in a timely manner.

i. Please read this Policy before making a purchase, so that You understand Your rights as well as what You can expect from Us.

DEFINITIONS

a. “Customer” means a person who buys any goods for consideration but does not include a person who purchases such goods with the purpose of reselling them.

b. “Website” – means this website with the URL: https://acutek.in/

COST OF SHIPPING

a. Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The cost of shipment will be calculated at the check-out window.

b. The aforementioned cost of shipping is applicable for delivery of products under this Website regardless of the value and delivery destination.

SHIPPING UPDATES

a. Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: Email.

HANDLING TIME

a. It usually takes 5 (five) days to process and dispatch the products once the order is placed with us.

b. We strive to process and dispatch your products at the earliest.

TIME FOR SHIPPING

a. Delivery time depends on the product ordered and the location of delivery. Approximate delivery is specified on the product details or will be shown at the check-out window.

b. The delivery time is indicative and can vary due to external factors. We usually take 5 to 10 working days to deliver goods.

INTERNATIONAL SHIPPING

a. Currently, We do not deliver to locations outside India.

OTHER RULES

a. The shipping address cannot be changed once the order has been placed on the Website.

b. While We shall strive to ship all your ordered products together, this may not always be possible due to product characteristics, or availability.

c. Partial refunds will not be entertained.

d. We endeavour to engage logistic partners, employees, agents with the highest standards and ethics, you agree and acknowledge that the actions, inactions of the delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive and We shall not be liable for any action or inaction from the part of logistic partners. Any disputes between You and logistics partners shall be settled between you and the logistics partner.

RESTRICTIONS

a. Some items may not be eligible to be delivered to all geographical locations. You will be notified of the restricted items at the check-out page or before that.

LOST/STOLEN PACKAGES

https://acutek.in/ is not responsible for lost or stolen packages. In cases where tracking confirms delivery to your address but the package is not received, the responsibility lies with you to report the matter to the appropriate local authorities.

WRONG OR INCOMPLETE ADDRESS

a. You must make sure that all information you submit is correct, complete, and clearly identifies the delivery address.

b. Providing incorrect shipping or contact information may lead to delivery delays or failure. In such cases, reshipment or refunds will not be applicable.

RETURN AND REFUND

a. All reasonable efforts are undertaken to fulfill orders in accordance with the specified product details and delivery timelines. If we cannot ship or deliver your order because of unexpected issues on our side, your order will be cancelled and you will receive a refund.

b. The return process of a product may be subject to additional terms depending on the nature and category of the product. Any such additional terms may be specified under the Return and Refund Policy or be intimated at the time of purchase of the product.

YOUR DATA

a. The privacy of your data supplied to Us during the shipping procedure is also governed by our privacy policy.

CHANGES TO THIS POLICY

a. We reserve the right to update this Policy at any time. We recommend checking it regularly to ensure you are aware of the current terms and conditions.

b. If you do not agree with the revised Policy, you should discontinue use of the Services. Continued use of the Services after the changes take effect constitutes your acceptance of the updated Policy.

FORCE MAJEURE

We are not responsible for delays or failures caused by circumstances beyond our control and will not be treated as being in breach of any guarantee or terms of service. These may include natural disasters, pandemics, fire, acts of God, government actions, legal changes, war, terrorism, labor disputes, or any other unforeseen events.

CONTACT US

For any feedback, concern, or query, You may please reach out to Us on the contact details below.

Customer Care: sales@raviscientific.in